FAQ
© 2020 Staats- und Universitätsbibliothek
Hamburg, Carl von Ossietzky

Öffnungszeiten heutegeschlossen alle Öffnungszeiten CoVid-19 / Serviceinformation

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FAQ CoVid 19

  • Does the library (Stabi) already have normal opening hours again?

    • No. At the moment most of the building is closed to the public. The legal basis is the decree of the senate to contain the spread of the coronavirus.

      Since Mo, 27.4. the library is open again for limited lending: Mon-Fri from 12-18 o'clock.
       

      • Access is only possible with a valid library card.
      • The opening is for borrowing from the self-service area and for picking up ordered media (closed stacks and textbook collection).
      • Return of borrowed media is also possible - Mon-Fri from 10-20 o'clock..
      • Longer stays and learning are not possible for the time being.
      • All details about the opening and the services offered can be found in the blog.
  • How can I use other libraries at Universität Hamburg?

    • Please note that due to CoVid-19 regulations the facilities of Universität Hamburg are closed to the general public. The department libraries’ on-site services are available for students, faculty, and staff only.
      Many department libraries take part in our Campus Delivery Service. Thereby students and faculty can order articles and book chapters according to the ordinary conditions.
      In close coordination with Stabi and the safety staff of Universität Hamburg, most of the department libraries are working on an extension of their services during CoVid-19 crisis. As soon as possible we will provide you with a comprehensive overview of their respective services here.
      Since April 27 Central Medical Library at UKE and the Branches Business and Economics as well as Social Sciences of WiSo library are offering a restricted borrowing service on-site.

      You can find all details about these services on their websites: Central Medical Library at UKE and WiSo library.

  • Can I still order and borrow printed books?

    • The order function in the Catalogueplus is activated and limited opening hours are offered for lending. The open access holdings from the self-service area is also be accessible.

      Media that have already been ordered will remain in storage until re-opening on 27.4. and can then be picked up and borrowed within 7 working days.

  • How can I use the Stabi digitally?

    • Members of the UHH, i.e. staff and students, can use full-text access via the VPN Client directly in the campus network. Alternatively, it is possible to log in with a valid library card without a VPN client.


      For our other users who do not have remote access, we offer a virtual walk-in service: If you have a valid library card or an email account of a state university or of the Free and Hanseatic City of Hamburg, you can order individual ebooks or e-articles via our e-media delivery service.

      Simply check in the Catalogueplus whether we have licensed the e-resource you are looking for and fill in the form.

  • Wie kann ich lesesaalpflichtige Bestände sowie Präsenzbestände und Arbeitsplätze im Lesesaal nutzen?

    • Buchen Sie zunächst über das Reservierungsformular einen Arbeitsplatz im Lesesaal. Sie können maximal ein Zeitfenster pro Tag buchen. Bestellen Sie ggf. gewünschte lesesaalpflichtige Bücher und Zeitschriften bitte spätestens drei Tage vor Ihrem Buchungstermin über den Katalogplus. Die Bände liegen 14 Tage zur ersten Nutzung für Sie bereit. Ausgenommen sind bis auf weiteres Mikroformen und CDs / DVDs. Die Buchbestände der Fachgebiete des Lesesaals 1 und der Zeitschriftenbereich sind frei zugänglich. Benötigen Sie Bücher aus Lesesaal 2, wenden Sie sich bitte während Ihres Besuchs an unsere Mitarbeiter*innen im Lesesaalservice. Ihre lesesaalpflichtigen Bestellungen sowie aktuelle Zeitungen und Zeitschriften erhalten Sie an der Buchausgabe im Servicebereich. Neben einem an die Abstandsregelungen angepassten Angebot an Arbeitsplätzen stehen Ihnen ein Buchscanner, ein Recherche-PC sowie ein PC für E-Medien mit Einzelplatzlizenz zur Verfügung.
      Vor Ort erhalten Sie Auskünfte zur Medien- und Lesesaalnutzung. Zur Katalogberatung und bei sonstigen Fragen wenden Sie sich bitte an die auskunft@sub.uni-hamburg.de. Fragen zu Ihren Ausleihen außer Haus und zum Bibliotheksausweis richten Sie bitte an das ausleihzentrum@sub.uni-hamburg.de.
      Bitte beachten Sie, dass keine Ausleihe von Lesesaal-Beständen außer Haus möglich ist. Auch Reproduktionsaufträge werden nicht im Lesesaal angenommen. Die Internet-Arbeitsplätze, die Mikroformen-Scanner, Bücherwagen und Transportkörbe sind bis auf weiteres ebenfalls nicht verfügbar.

       

  • Wann ist der Lesesaal geöffnet?

    • Wir bieten Mo-Fr jeweils 3 unterschiedliche Zeitfenster, in denen die Medien des Lesesaal nach einer vorherigen Reservierung genutzt werden können: 12.00-13.45 Uhr, 14.00-15.45 Uhr und 16.00-17.45 Uhr.
      Alle reservierbaren Plätze befinden sich in Lesesaal 1, Lesesaal 2 ist nicht zugänglich.

  • Wie funktioniert die Reservierung von Arbeitsplätzen im Lesesaal?

    • Nutzen Sie unser Reservierungsformular und buchen Sie über den Check-in-Link einen Arbeitsplatz im Lesesaal. Sie können max. ein Zeitfenster pro Tag buchen. Bitte bestätigen Sie die Buchung binnen einer Stunde über die E-Mail, die wir Ihnen zusenden. Bringen Sie die Bestätigungs-E-Mail bitte nach Möglichkeit in ausgedruckter Form sowie Ihren gültigen Bibliotheksausweis mit. Sie können innerhalb Ihres gebuchten Zeitfensters den Lesesaal besuchen und einen Arbeitsplatz belegen, es ist nicht notwendig, pünktlich zu erscheinen. Jedoch bitten wir Sie, Ihren Platz pünktlich wieder zu räumen. Falls Sie doch nicht kommen können, stornieren Sie bitte Ihren Termin über die Reservierungsmail - so steht er anderen Nutzer*innen wieder zur Verfügung.

  • Wie komme ich in den Lesesaal, nachdem ich ein Zeitfenster gebucht habe?

    • Der Einlass für die Nutzung des Lesesaals ist getrennt von dem für Ausleihe und Rückgabe. Nur Nutzer*innen mit Bibliotheksausweis und Reservierung erhalten Einlass. Halten Sie Ihre Reservierungsbestätigung - vorzugsweise ausgedruckt - und Ihren gültigen Bibliotheksausweis parat. Bitte stellen Sie sich bei Ihrer Reservierungsstartzeit darauf ein, dass wir entsprechend der gesetzlichen Hygiene- und Abstandsregeln den Zugang über eine Warteschlange regulieren und auch die Garderobenpflicht grundsätzlich einzuhalten ist. Die Garderobenschränke im Foyer und vor dem Lesesaaleingang sind entsprechend geöffnet.

       

  • I am a staff member of UHH and urgently need printed literature from the Stabi

    • Staff members of Hamburg University can order articles and excerpts from books via the Campus Delivery Service and have them delivered to their stored email address. Please note deliveries from the storage library are possible from 1 May. As it is not possible to deliver regularly from all participating specialist libraries, delays in delivery may therefore occur. Lendable books from the holdings of the SUB can also be ordered by staff of Hamburg University via the Campus Delivery Service and delivered to the University office address. In this case, please enter the term "Lending" in the "Pages" field. Before ordering, please make sure that the postal University office address in your user account is correct and complete. Otherwise, please contact us once before ordering: ausleihzentrum@sub.uni-hamburg.de

      Before ordering a book or an article, please check whether an electronic version is available. However, members of the UHH still have full-text access to more than 1 million current ebooks and over 73,000 digital journals and newspapers. Use the VPN access, search in the Catalogueplus and find important literature directly online.

       

       

  • I am a student of UHH and urgently need a printed article from the Stabi

    • UHH students can order articles and excerpts from books via the Campus Delivery Service and have them delivered to the email address stored in their library account. First log in to the Catalogueplus ("-> Register") and then search the literature. You can only order articles from media where the Campus Delivery Service icon is displayed. When clicking on the icon, an order form will open where you have to fill in all the marked fields. If you need several articles from a book or journal, please place separate orders for each article.

  • I am a staff member or student of another Hamburg university and urgently need literature from the Stabi

    • Remote access has now been temporarily activated for non-members of the UHH, i.e. for members of other Hamburg universities who already have a library card.

      If you do not yet have a library card, please register as usual using the online form and then send an email to:  ausleihzentrum@sub.uni-hamburg.de . From there you will receive further information.

  • I need to order an interlibrary loan

    • Since 15.04.2020 the Interlibrary Loan Service offers the article delivery service "COVID-19 emergency operation".
      Advantage:
      Copies of articles are sent to you exclusively electronically by email with a download link. (This interim arrangement with VG Wort is valid until 31.05.2020).
      Disadvantage:
      Not all libraries participate, therefore delivery is restricted.
      Fee:
      During emergency operation we suspend the interlibrary loan fee. If you already have interlibrary loan coupons, you can use them for your orders unlimitedly. If you do not yet have interlibrary loan coupons, please contact us briefly at fernleihe@sub.uni-hamburg.de so that we can mail you the authentication data you need for interlibrary loan requests. 

       

       

  • Can I use the document delivery service subito to obtain literature?

    • Deliveries can again be made via subito:

      • journal articles to customers worldwide
      • Books to customers in Germany (also partial copies)
  • Can I return borrowed media?

    • Yes.

      If you only want to return borrowed media and do not need to borrow new media (or renew them), the Mon-Fri from 10-20 hrs is possible. A library card is not necessary. Walk past the queue and inform the security staff at the entrance that this is only a return.

  • I have received a reminder / return request, but now the library is closed

    • Since Mon, 27.4. the library is open for lending and returning books on weekdays (Mon-Fri) from 12-18 o'clock.

      If the loan period of your borrowed media ended before 13.3.2020, please contact us by email, as the suspension of reminders and calculation of late fees will only apply from 14.3.2020. Please do not forget to mention your library card number in your mail.

      Email: ausleihzentrum@sub.uni-hamburg.de

  • I cannot renew the loan period any more, because the period has already expired / the period has already been renewed 3 times

    •  

      If the loan period has not yet expired and 3 extensions have not yet been activated: good!

      Please use the online renewal option in your library account.

      If you have missed a return deadline after 13.3.2020, no late fees will accrue. Lending is suspended until we can reopen the library. If you have any questions, please call 040 42838 5809 or send an email with your library card number to: ausleihzentrum@sub.uni-hamburg.de

       

       

       

  • What happens to my media supplied to the pickup shelf or reading room?

    • Everything that has been placed on the pickup shelves of the lending centre until 13.3.2020 will remain there for you until we reopen: From Mon, 27.4. to you have 14 days to pick up the media you ordered - until Mon, 11.5.

      The reading room will remain closed for the time being and the media provided will continue to be kept for you until this area can also be opened.

  • My library card has to be renewed soon. Can you renew it online?

    • Yes and no.

      All library cards whose validity ended between 13.3. and 30.4.2020 were automatically renewed for another 60 days. If your ID card has already expired before 13.3.2020, please send an email to ausleihzentrum@sub.uni-hamburg.de

       

  • I do not have a library card

    • The following persons can apply for a library card online, which will then be sent by post:

      • Students of public universities in Germany
      • Employees of Hamburg's state universities
      • Persons with scientific interests from the Hamburg Metropolitan Region (including members of private universities, no legal entities)

      Please register using the online form and then contact us by email: ausleihzentrum@sub.uni-hamburg.de. trum@sub.uni-hamburg.de. Please attach a copy of the documents mentioned in the registration form. Then you will receive further information.

  • Can I view the holdings of the Special Collections in the Manuscript Reading Room?

    • No.
      The Manuscript Reading Room is currently closed. Originals cannot be viewed at present. As soon as the Manuscript Reading Room reopens, we will inform you in the blog and here in the FAQ  about the conditions.

  • How can I obtain a reproduction from the holdings of the special collections?

    • Please send your request by email to the Manuscript Reading Room: handls@sub.uni-hamburg.de.

      The Special Collection specialists will decide promptly whether a reproduction is possible and contact you. Please note that reproductions can currently take a little longer to produce.

  • How can I obtain information on objects or holdings of the Special Collections?

  • Where can I hand in my dissertation?

    • At the moment it is only possible to hand in dissertations by post and no longer in person.
      Please send the required copies to:

      Staats- und Universitätsbibliothek Hamburg
      Hochschulschriftenbearbeitung
      Von-Melle-Park 3
      20146 Hamburg

      Please address questions regarding your dissertation submission by e-mail to:
      diss@sub.uni-hamburg.de

  • I have a question about my loans / my library card

    • If your question has not been answered in our FAQ, you can reach our lending centre Mon-Fri from 9 a.m. -4 p.m. Please contact ausleihzentrum@sub.uni-hamburg.de.

       

  • I have another question

    • For general information on the temporary closure of the library, organisational questions or literature requests, please contact us by mail or phone. We are available Mon-Fri from 9 a.m.-4 p.m.:

      Email: auskunft@sub.uni-hamburg.de     Phone: 040 42838-2233